Job Title:                            Parts Associate

Department:                       Parts

Supervisor:                         Parts Manager

Summary Description

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

Duties and Responsibilities

• Provide customer service to external customers. 
• Meet customer needs, offers options, resolves problems and follows up with customers. 
• Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
• Maintain friendly, helpful demeanor. 
• Provide professional, knowledgeable, courteous customer service. 
• Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges. 
• Monitor for shoplifting. 
• Perform all cashiering functions in accordance with company cash handling policies and procedures. 
• Check price tags for alterations. 
• Does not accept checks unless processed through cross checks.
• Use appropriate verification procedures for credit card purchases. 
• Keep sales floor neat, clean and fully-stocked. 
• Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory. 
• Ensure merchandise is attractively displayed. 
• Maintain cashiering desk/areas in a clean, organized fashion. 
• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc. 
• Assist with answering incoming calls and directing them to the appropriate person or department. 
• Make tags for damaged merchandise, deliver daily to designated area. 
• Comply with all company and department policies and procedures. 
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High School Diploma or equivalent degree or greater required. 
• Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
• Ability to take initiative and problem solve. 
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail. 
• Interpersonal skills and customer service skills required.

Physical Demands

• Requires the use of both hands. 
• Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time. •    Requires the ability to balance and push an 800+lb motorcycle. 

Benefits: 

Employee discounts. 

Paid training.  

401k (subject to completion of the introductory period and other eligibility requirements).  

Medical, dental, and vision insurance.  

Short- and long-term disability.  

Accident, critical illness, and cancer insurance.  

Voluntary term life insurance.  

Flexible spending account access. 

Legal shield and identity theft shield. 

Employee assistance program. 

Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment). 

Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law).  

Paid holidays (based on dealership’s observed holiday policy).  

Paid bereavement leave.  

Opportunities for advancement. 

All subject to eligibility requirements of the applicable benefit plan.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.